Terms & Conditions of Product Sale
The following terms and conditions are applicable to
all orders placed on our website. We have tried to keep these simple but
in case of any queries please contact customer
services.
Product Pricing
All products and prices including special offers are subject to change
or discontinuation without notice. Whilst we try to ensure prices and
product information is accurate on our web site, we reserve the right
to refuse or cancel any orders (even if the payment has been charged)
for goods that have been advertised at an incorrect price, showing the
wrong photograph or description.
If we discover any pricing errors before we process your
order, you will be notified immediately with the option to re submit your
order at the correct price or cancel the order.
Product Availability
All products are subject to availability and can change prior to delivery
without notice. If this is the case, you will be notified by phone or
email.
Any product availability information supplied on our
website is an estimate only.
Payment
All prices shown on our web site are inclusive of VAT and are in GBP Pound
Sterling. Purchases can be made using Visa, MasterCard or any Debit Cards
via our secure server.
We have taken every step possible to give our customers
the safest shopping experience, however if you are still uncertain about
entering your credit card details over the internet, you can also place
your order by phone, fax or post. Click
here to find out about alternative payment methods.
All credit card orders are subject to validation and
checks with the card-issuing bank. Hi Way Hi Fi Ltd will not be liable
if your order is delayed due to these checks. (Please note Non-UK credit
card transactions can take longer than normal) Orders can only be accepted
from the cardholders themselves. The goods can only be shipped to the
billing address of the cardholder unless informed/authorised otherwise
by the card-issuing bank.
Delivery
We can deliver nationwide orders within 2 working days on clearance of
payment, * whilst overseas orders should take no more than 5 -7 working
days. And the progress of every order can be easily tracked at any time
by using our on-line Order Tracking facility.
* Normally, all orders are dispatched when the
order is processed and Address Verification is complete, any delays in
these processes may delay delivery times. Product availability will also
have an effect on delivery, of a couple of days or longer. In case of
a longer delay, you will be notified via e-mail or telephone as soon as
possible.
All orders are carefully packed and dispatched from our
central distribution centre located in central London and are fully insured
against loss or damage. Our normal delivery hours are Monday - Friday
from 9.00am to 6.00pm. Saturday delivery can be arranged upon request
but will incur an additional charge.
Delivery prices quoted on hiwayhifi.com are for UK mainland
delivery only. This excludes the Scottish Highlands, Northern Ireland
and the Isle of Man. If you live outside the UK, you will be contacted
upon receipt of your order to confirm the delivery charge or alternatively
please email or telephone for a delivery quotation.
For more information on delivery timelines and charges
click here.
Warranty
All products purchased from hiwayhifi.com are supplied with a FULL 1 Year
manufacturer’s warranty (unless stated differently at time of purchase)
covering parts and labour. Your product will be covered against any faults
from the date of delivery however this warranty will NOT cover misuse,
neglect or accidental damage.
Extended Warranty
For your peace of mind we also offer extended warranties from Domestic
& General on all products advertised for a total of 3 or 5 years cover.
This extended warranty also gives the added benefit of accidental damage
cover. The premiums for these warranties can be found on our product pages.
Domestic & General are UK's leading company for domestic appliance
breakdown insurance. For more information on premiums or policies please
click here.
Returns/Exchanges
Damaged Returns
In the unlikely event that your product is faulty, damaged or incase of any shortages
please contact us via email immediately (within 48 hours of delivery)
quoting your order reference, invoice number and details of the problem.
Defective Returns
A defective product may be returned for exchange or a refund within 14
days from date of receipt. The defective product will be exchanged or
refunded providing it is in "as new" condition.
We will exchange the order (in part or full) or a refund (if you decide
to cancel the order) as soon as the goods have been received and inspected
in our warehouse.
If the product is faulty 14 days after delivery but within the one-year
guarantee we will repair it free of charge. We will not be liable for
cost of return carriage after 28 days of purchase (for UK orders)
Note:
Please ensure the goods are in the original
packaging and packed safely when returning. After inspection in our warehouse
if the goods returned are found not be faulty or in "as new"
condition we will charge delivery costs for returning them back to you.
Non-Defective Returns
You have a right to cancel your order in part or full within 14 working
days if you change your mind, however you will be liable for the cost of
returning the product back to us. Please notify us via email at
admin@hiwaygroup.co.uk.
All goods must be returned unused, complete and in the original packaging
and condition they were supplied in together with any accessories or free
gifts provided with the product (All Video Tapes, CDs and Minidiscs etc
must be sealed). All goods must be returned with the original proof of
purchase or the order reference.
Please Note: We will not be liable for the return shipping costs.
Security
All payments made via our website use secure server SSL (Secure Sockets
Layer). All credit card and payment details are encrypted using industry-standard
128 bit SSL encryption technology with digital certificates from BT, in
association with VeriSign, to protect your personal and payment information.
We have the most advanced encryption technology currently available for
online transactions together with a secure online credit card processing
system using Barclays EPDQ.
Data Protection
We will not email you in the future unless we have your consent. If you
don't want any future emails from us please do not tick the mailing list
box. Your email address will not be passed to third parties unless you
agree to join our mailing list.
Please be advised that your name and address will be
supplied to Domestic and General Group of Companies for breakdown insurance
and other marketing purposes. This information will not be disclosed to
any third parties, should you prefer not to receive product related details
write to: Domestic & General Insurance Co. Ltd, Swan Court, Mansel
Road, Wimbledon, London SW19 4AA.
Note: These terms and conditions do not affect
your legal rights and we reserve the right to change these terms and conditions
at any time without prior notice.
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