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Hiwayhifi.com offers a reliable and fast delivery service to anywhere in the world.
We see no reason to limit our business to the UK alone. If you see a product you like,
we’ll deliver it to you - nationwide or worldwide.
We only use the leading courier companies to ensure our customers receive their
orders quickly, efficiently and most importantly cost-effectively.
Delivery Times
We can deliver nationwide orders within 2 working days on clearance of payment,
* whilst overseas orders should take no more than 5 -7 working days. And the
progress of every order can be easily tracked at any time by using our on-line Order
Tracking facility.
* Normally, all orders are dispatched when the order is processed and Address
Verification is complete, any delays in these processes may delay delivery times.
Product availability will also have an effect on delivery, of a couple of days or
longer. In case of a delay, you will be notified via e-mail or telephone as soon as
possible.
All orders are carefully packed and dispatched from our central distribution centre
located in central London and are fully insured against loss or damage. Our normal
delivery hours are Monday - Friday from 9.00am to 6.00pm. Saturday delivery can be
arranged upon request but will incur an additional charge.
Delivery Charges
A delivery charge will be calculated on your order and added to your shopping
basket. This will be based on product weight and your delivery address. All delivery
charges are calculated on the courier rates and any handling charges that are
applicable. Some products may have “free delivery” for promotional purposes.
Delivery prices quoted on hiwayhifi.com are for UK mainland delivery only. This
excludes the Scottish Highlands, Northern Ireland and the Isle of Man. If you live
outside the UK, you will be contacted upon receipt of your order to confirm the
delivery charge or alternatively please email or telephone for a delivery
quotation.
Sending to a Different Delivery Address
In order to protect our customers, whenever the delivery address is different than
the credit card's registered billing address, we will require a written signed
confirmation of your request stating:
- Your Order Reference Number
- Your Billing Address
- Your Delivery Address
- A Copy of an Official ID (i.e. Driving License, Passport)
- A Copy of the back of the credit card used for the purchase
If you require your order to be delivered to your work place, please fax this
request on your company letterhead.
Please fax your written confirmation to customer service department’s attention
on +44 20 7535 3265.
Note: We will not be liable for any losses, costs, damages, charges or expenses
caused by any delay in delivering goods that are beyond our reasonable control.
In the unlikely event that your product appears lost or is damaged in transit
please contact us immediately on +44 207 535 3275 or email
admin@hiwaygroup.co.uk
within 48 hours of delivery.
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